We understand the possibility of defective merchandise and incorrect orders. Our Customer Service department is available to assist you with your return. Once you have read and fully understand our return policies you may submit a RMA request form and a customer service representative will contact you shortly.

It is important to read and understand our return policy before you submit your RMA Request.

For further assistance please e-mail sales @ duplication.net

TERMS OF SALE

1. Payment terms. Net amount of invoice in full within thirty (30) days of invoice. If in our opinion the financial condition of the purchaser at any time does not justify continuance of production or shipment on the terms of payment specified, we may require full or partial payment in advance. All bills will be dated the day of shipment. We may charge a service charge of one and a half (1-1/2%) percent per month on all overdue bills. Customer is responsible for all fees associated with delinquent.

2. Shipment. All prices are F.O.B. Method and route of shipment are at our discretion, unless the purchaser supplies explicit instructions. All shipments are insured at the purchaser's expense and made at the purchaser's risk. Identification of the goods to the contract shall occur as each shipment is placed in the hands of the carrier. Shipment made within 30 days after specified date of delivery shall constitute a good delivery.

3. Taxes Prices on the specified products are exclusive of all city, state, and federal taxes, including, without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes. The amount of the present or future sales, revenue, excise, or other taxes applicable to the products listed herein shall be added to the purchase prices and shall be paid by the purchaser, or in lieu thereof the purchaser shall provide us with a tax exemption certificate acceptable to the taxing authorities.

4. Substitutions and modifications. Seller reserves the right to substitute or change materials, product specifications, and functional attributes without notice, at any time.

5. Limitation of Liability. We shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor troubles, accident, acts of civil or military authorities, shortage of labor, fuel, power, materials or supplies, transportation delays, or from any other cause beyond our control.
In no event shall seller be liable for any indirect, special, incidental or consequential damages resulting from seller's performance or failure to perform under this sale, or the furnishing, performance or use of any goods or services sold pursuant hereto, whether due to a breach of contract, breach of warranty, the negligence of seller, or otherwise.

6. Guarantee. Any claim against seller must be made within sixty (30) days from the date of shipment by seller and seller has no liability thereafter. Seller's liability is limited to repair, replacement, credit or refund, provided that seller elect refund in lieu of credit, replacement or repair. All warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, modification or improper installation or repairs by anyone other than seller. Any goods replaced by seller shall become the property of seller. All warranties granted herein are to the initial end-user and are nontransferable.

7. Cancellation. An order once placed with and accepted by us can be canceled only with our consent and upon terms that will indemnify us against loss.

8.Here are the rules for your return:
1. Cancelled orders must be called in immediately, e-mails are not accepted, to avoid cancellation fee (shipping cost + restocking fee). For any refused package or any returns to duplication.net due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charged + restocking fee.
2. Returns are for replacement, refund or store credit only. Replacement credit or refund will be issued at the original purchase price.
3. Customer must inform duplication.net of any order discrepancy within 3 days of the delivery date. Physical damage to any product will void the product's warranty and the RMA Policy.
4. You must request a return for refund or replacement within 30 days (7 days for equipment purchases) after the invoice date. No refunds or exchanges after 30 days (7 days for equipment purchases, 45 days for International customers )
5. Equipment purchases covered by warranty may be returned only for repair or replacement after 7 days. (see equipment notes below)
6. All returns must have the complete Return Merchandise Authorization Number (RMA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RMA# is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons. All original packaging, materials, accessories, manuals and booklets must be returned with the product.
7. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. duplication.net will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component(s). The same applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns after they have been received.
8. Customers are solely responsible for shipping any returned products to duplication.net. Customers agrees to pay all shipping charges and accept all risk of loss for the return products during shipment. When returning product, we strongly recommend the use of a carrier that can track packages.
9. Please note that not all items are covered by our return policy. See list
10. All non-defective items returned are subject to a 15% restocking fee.
11. duplication.net reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement

We suggest you read the complete return policy before you make your purchase.

Hardware Returns / 7-Day Exchange Policy:

Computer hardware and equipment such as Disc drives, Writers or Burners, Duplicators and Printers may only be returned in completely un-opened, re-sellable condition. We do not sell used hardware and cannot accept it in return for other merchandise once it has been installed or opened and the original packaging torn or damaged in any way. If you have ordered the wrong product by mistake, and on inspecting it find that you need another product, we can accept the hardware device back in perfect re-sellable condition for IN-STORE CREDIT ONLY, within 7-days of receiving the product, no refunds or credit card credits. To return unused hardware, you must complete the RMA form and follow the instructions. Customer will pay all shipping costs and a 15% restocking fee will be deducted from the final product exchange credit provided.

NOTE: Should you return a hardware product to us contrary to our policy, reporting that it was "dead on arrival" or otherwise non-working on installation, please be aware that we test all returned equipment for problems. If we report that the equipment is actually in working order after we test it, we will have to charge for the return. As a result, your credit card will be charged $35.00 for any equipment returned if it later proves to be actually in workable condition.

Equipment Dead on Arrival (DOA) Returns:
DOA is defined as product that is inoperable upon first installation for which claims must be made within 3 business days of receipt of the Equipment. Products that fail after being in use for any period of time beyond 3 days are defined as defective and must be handled under duplication.net's or the manufacturer's warranty program. Customers must call or use the online RMA form to receive a Return Authorization number prior to returning the goods. (See procedure for RMA above.) As soon as the defective product is received, a replacement unit will be shipped to the customer.

Exchanges (U.S. Only):
From time to time, duplication.net may, in its sole discretion, exchange defective products or portions of a product (parts). In order to ship the replacement part, you must provide duplication.net with your valid charge card number (American Express, Visa, MasterCard, Discover) with expiration date and billing address information as security for return of the replaced part. You are invoiced for the cost of the replacement product. The invoiced amount is processed against your charge card account only if you fail to return the replaced product within 15 days from the date of invoice. If you return the defective product within 15 days from invoice date, duplication.net credits the invoice, and your charge card is not charged.

Warranty:
Customers must receive a Return Authorization number prior to returning any item. (See procedure for RMA above.) All CD/DVD readers and recorders carry a 90 Day warranty from duplication.net. The warranty term for any replacement product is the remainder of the limited warranty term applicable to the replaced product. All warranties are non-transferable. All warranties are return-to-depot for service, except for parts exchange.

Other manufacturers standard warranties apply as needed.
Most equipment warranties can be extended. Contact your duplication.net Services Representative for details.

Please note that the following items may not be returned:
1. Discontinued items, Special Order items, Any Software
2. Items for which manufacturers will not accept returns
3. Items not purchased from duplication.net
4. Items, which have undergone revisions, changes or fixes not authorized by duplication.net technical support department.
5. Any item that is not in its original condition, is physically damaged, or is missing parts.
6. Any item that is returned more than 30 days after receipt (7 days for equipment purchases).
7. Equipment no longer covered by warranty.
8. Any Ink cartridge or Toner that has been opened (taken out of its plastic wrap).
9. Any DVD and CD media that has been custom printed by customers on the surface of the media.
10. Any DVD or CD that have been recorded to, even partially.
11. Any Labels or photo papers that have been printed or used.
12. Any product that has exceeded its manufacturers warranty.
CD or DVD drives after 90 days or receipt including those installed on duplicator towers.
13. All Clearance products (e.g. floppy disk, refurbished, new and opened box items) Discontinued items, Special Order items, purchased from duplication.net will not be accepted for returns.

Return Procedure:
You must obtain a Return Merchandise Authorization (RMA) number within the return period for the products, and all RMAs must be submitted online (RMA Request). duplication.net will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 10 days. All RMA numbers should be displayed on the shipping label. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so that the credit will be applied correctly.

T o submit your RMA, please email or fax us:

Your Customer Information
Item Name, Description, Item Number, Quantity Ordered
Reason for return.

Return material. In no case are goods to be returned without first obtaining our permission. Material made to order is not subject to return for credit under any circumstances. Goods must be securely packed to reach us without any damage.

9. No warranty against patent infringement. Buyer expressly understands and agrees that seller does not warrant that the product is free of claims of patent infringement by any third party. Seller hereby disclaims any such warranty or indemnification against patent infringement.

10. Warranties. No express warranties and no implied warranties whether or merchantability or fitness for any particular use, or otherwise (except as to title), other than those expressly set forth above which are made expressly in lieu of all other warranties, shall apply to products sold by us, and no waiver, alteration, or modification of the foregoing conditions shall be valid unless made in writing and signed by an executive office of our corporation.

11. Right of possession. We shall have the right, in addition to all others we may possess, at any time, for credit reasons or because of your default or defaults, to withhold shipments, in whole or in part, and to recall goods in transit, retake same, and repossess all goods which may be stores with us for your account, without the necessity of taking any other proceedings, and you consent that all the merchandise so recalled, retake, or reposed shall become our absolute property, provided that you are given full credit therefor. The forgoing shall not be construed as limiting, in any manner, any of the rights or remedies available to us because of your default under the Uniform Commercial Code as in force and effect in the State of New York on the date of the signing of this agreement.

12. Controlling provisions. These terms and conditions shall supersede any provisions, terms, and conditions contained on any confirmation order, or other writing you may give or receive, and the rights of the parties shall be governed exclusively by the provisions, terms, and conditions hereof. We make no representations or warranties concerning this order except such as are expressed contained herein, and this order may not be changed or modified orally. This is not a firm order.

13. Arbitration. Any controversy of claim arising out of or relating to this Agreement or any breach hereof, shall be settled by arbitration conducted in New York, NY, in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the Arbitrator(s) may be entered in court of New York.

14. Consent to Jurisdiction and Governing Law. The parties understand agree that any and all actions against Seller shall be brought in the State of New York in a competent court of jurisdiction to which state's jurisdiction each party hereby submits.. In addition, New York law shall govern any and all disputes. New York substantive law shall govern the interpretation of these terms.

15. Address corrections will be billed at freight carriers listed price. eg. UPS $5.

16. All sales are considered final for stock and non-stock products.